VIESSMANN VITOTHERM EI PREMIUM18/21/24 Instantaneous Water Heater 3-phase power
Citi Exclusive | $150 Instant Off
Interest-Free Installments
The VIESSMANN VITOTHERM EI PREMIUM 18/21/24 is a high-performance, 3-phase instantaneous water heater engineered for reliable and efficient hot water delivery. Manufactured in Europe, this unit features a selectable power output of 18, 21, or 24 kW, allowing for flexible installation. Its fully electronic control system ensures precise temperature management from 30°C to 60°C, providing consistent comfort while maximising energy savings.
Advanced Control and Safety
Experience superior control and peace of mind with the VITOTHERM EI PREMIUM's user-friendly and safety-oriented features. The large LED display and rotary function button make temperature adjustments effortless, while programmable keys allow you to save your favourite settings.
- Full Electronic Control: Maintains precise output temperature for ultimate comfort.
- Large LED Display: Provides clear visibility of settings and operational status.
- 3 Programmable Keys: For quick access to preset temperatures.
- Child Anti-scald Protection: Prevents the temperature from being set dangerously high, ensuring safety for the whole family.
- Electronic Safety System: Includes an automatic shut-off and air detection for enhanced operational safety.
- IP25 Waterproof Level: Protected against water jets, making it safe for bathroom environments.
Efficient and Versatile Performance
Designed for modern homes, the VIESSMANN VITOTHERM EI PREMIUM is not only powerful but also highly efficient and adaptable to various household needs.
- Selectable Power Output: Can be set to 18, 21, or 24 kW during installation to match your home's electrical system.
- Energy Efficient: Heats water instantly on demand, eliminating standby heat loss and reducing electricity consumption.
- Solar System Compatible: Can be used with pre-heated water from solar thermal systems (up to 60°C inlet temperature), further increasing efficiency.
- Made in Europe: Built to high standards of quality and durability.
Product Specifications
- Power Supply: 3-Phase
- Rated Output (at 400V): 18 / 21 / 24 kW
- Rated Output (at 380V): 16.3 / 19 / 21.7 kW
- Rated Current: ~26 / ~30 / ~35 A
- Required Fuse Protection: 32 / 32 / 40 A
- Temperature Selection: Approx. 30 – 60 °C
- Activation Water Flow Rate: 2.5 L/min
- Mixed Water Flow Rate: 8.7 / 10.1 / 11.6 L/min
- Max. Inlet Temperature: 60°C
- Dimensions (H x W x D): 440 x 245 x 126 mm
- Warranty: 2 years official warranty
The product information above is for reference only; everything is subject to the brand's official website.
VIESSMANN VITOTHERM EI PREMIUM18/21/24 Instantaneous Water Heater 3-phase power Review
Installation
Electric Water Heaters
Standard Installation
| Item | Charge |
|---|---|
| Site inspection (non-refundable) | Installed by agent; charges apply separately |
| Instant type (three-phase or single-phase) | Installed by agent; charges apply separately |
| Shower type | Installed by agent; charges apply separately |
| Pressure type, 6.5 gallons or below | Installed by agent; charges apply separately |
| Pressure type, 10 gallons or above | Installed by agent; charges apply separately |
| Horizontal type | Installed by agent; charges apply separately |
| Remove and dispose of old unit | Installed by agent; charges apply separately |
Standard Installation Scope
| Type | Included |
|---|---|
| Instant type | Includes 3 ft exposed wiring Includes 4 ft plastic-coated hot/cold copper pipe |
| Shower type | Includes 10 ft exposed electrical cable Includes 4 ft plastic-coated hot/cold copper pipe and 2 fittings |
| Pressure type | Includes 10 ft exposed electrical cable Includes 3 ft plastic-coated hot/cold water pipe and 7 fittings |
Electric Water Heater Additional Installation Charges (For Reference Only)
| Item | Charge |
|---|---|
| Plastic-coated hot/cold copper pipe (per ft) | HK$30 |
| White discharge-valve copper pipe (within 8 ft) | HK$100 |
| Copper pipe fitting (each) | HK$30 |
| Pressure reducing valve | HK$400 |
| Add tee water connection if no water inlet is available | HK$200 |
| Install one electrical point (includes 15 ft cable and circuit breaker) | HK$800 |
| Install branched electrical point (includes 10 ft cable) | HK$250 |
| Extend power cable (per ft) | HK$20 |
| Extend power cable (three-phase ×4, per ft) | HK$80 |
| Staircase handling (per floor per item) | HK$30 |
| Tung Chung and Ma Wan installation surcharge (per order) | HK$100 |
| Discovery Bay installation surcharge (per order): 3 units or fewer | HK$300 |
| Discovery Bay installation surcharge (per order): more than 3 units | HK$600 |
Delivery Charges
Basic Delivery
| Item | Charge |
|---|---|
| Delivery (per item) | HK$100 |
| Tung Chung, Ma Wan and Discovery Bay surcharge (per delivery) | HK$100 |
| Carrying distance to delivery location exceeds 100 m | Additional charges apply |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
Staircase Handling
Except for village houses, where 14 steps count as one floor, other buildings count 10 steps as one floor. The first 5 steps are free of charge.
| Item | Charge |
|---|---|
| General appliances | HK$30 / item / floor |
| Window AC, 3/4 HP to 1 HP | HK$30 / item / floor |
| Window AC, 1.5 HP to 2.5 HP | HK$50 / item / floor |
| Window AC, 3 HP or above | To be discussed |
| Split AC, refrigerator, washing machine | HK$50 / item / floor |
| Built-in oven, steam oven, chimney hood, built-in / freestanding dishwasher | HK$50 / item / floor |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
General Notes
- The above installation fees are quoted for work handled by BBE’s appointed contractor / appointed registered electrical contractor.
- Charges may differ if delivery/installation is handled by other agents or contractors. Please contact us for details.
- A compliant power supply must be provided by the customer near the appliance.
- Items not listed in this fee schedule must be discussed with the technician.
- The installation location must be confirmed by the customer. Relocation or reinstallation after installation at the customer’s request will be quoted separately.
- Installation schedule: Hong Kong Island (Tue, Thu, Sat); Kowloon (Mon to Sat); New Territories (Mon to Sat).
- Delivery coverage excludes outlying islands, restricted areas and overseas locations.
- Delivery or installation is generally arranged during office hours. For non-office hours such as evenings or public holidays, please check feasibility in advance.
Why us?
Why Choose BBE?
The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.
Multiple Large Showrooms
Experience in person · Compare on the spot
Visit our flagship showrooms in Mong Kok, Causeway Bay, and Tuen Mun. Explore more than 1,000 European, American, and Japanese kitchen appliances, and get on-site recommendations from professional advisors for selection and installation.
Real Customer Service · Dedicated Follow-up
Order confirmation · Peace of mind follow-up
Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp anytime.
1-to-1 Expert Consultation
Instant support · Professional answers
Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.
100% Official Stock
No parallel imports · Clear warranty coverage
All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.
Award-Winning
Recognized by brands · Valued service
Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.
Safe Shopping · Professional Installation
One-stop service · More peace of mind
Our website uses SSL encryption, supports multiple electronic payment methods, and provides a one-stop professional delivery and installation service, making the entire shopping process more convenient and reassuring.
Viessmann 菲斯曼VITOTHERM EI PREMIUM18/21/24 Related Products
Stiebel Eltron DHB18/21/24ST Trend Electronic Control Instantaneous Water Heater
The Stiebe..
HK$6,670 HK$4,080
VIESSMANN VITOTHERM EI CLASSIC18/21/24 Instantaneous Water Heater 3-phase power
The VIESS..
HK$4,780 HK$3,280
