BBE Stores
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BBE Customer Information
Payment, Ordering, Delivery & Installation
A clear guide to BBE payment methods, ordering steps, delivery arrangements and key installation notes.
Multiple payment options
Clear ordering steps
Delivery & installation notes
Payment Methods
Payment options may vary between BBE stores and the online store. Please choose the suitable method for your purchase channel.
BBE Online Store
FPSApple PayCredit Card (Visa, Master, American Express)WeChat PayAlipayHKUnionPayX Pay
Bank Transfer / FPS Details
Bank Transfer / ChequeHSBC
Payee:
032-777799-838Payee:
BBEPlease verify the company name as < Best Buy Electric Company Limited T/A BBE > before making payment.
Payment Confirmation Notes
- ✓Bank transfer or deposit must be completed two days before delivery. After payment, please send the bank-in slip or receipt with your order number to our team for follow-up (WhatsApp / email / fax).
- ✓Cheques must be submitted to our store one week in advance and deposited into our company account before delivery. Please ensure the cheque payee is correct.
How to Order
Follow the steps below to complete your order, from choosing a product to making payment.
Step 1
Choose Your Product
Select the right product and confirm the size, colour and installation requirements.
Step 2
Enquire or Add to Cart
Contact a BBE consultant via WhatsApp, or add the item to your cart on our online store.
Step 3
Confirm Order Details
Confirm the model, quantity, delivery address, preferred date and installation arrangements.
Step 4
Complete Payment
Complete payment using your selected method and provide payment proof where required.
Stores & Contact
For the latest store addresses, opening hours, phone, WhatsApp and email details, please visit our Contact Us page.
View BBE Store & Contact DetailsIncludes store addresses, opening hours, WhatsApp, phone and email details.
Delivery Arrangements
Delivery and installation times will be confirmed in advance. Please check the product condition on the spot upon receipt.
Step 1 | Schedule a Date
Confirm a suitable delivery or installation date with BBE.
Step 2 | Night-before Confirmation
On the night before delivery or installation 19:00–22:00, our delivery team will confirm the time by WhatsApp or phone.
Step 3 | Receive & Sign
Please check the model, colour, appearance and accessories on the spot when receiving the goods.
Delivery / Installation Time Reminder
Delivery or installation is generally arranged during office hours. If you need an appointment outside office hours, such as evenings or public holidays, please contact us first to check availability.
Important Notes Before Delivery & Installation
To help ensure a smooth delivery and installation, please read the following notes before placing your order and before receiving the goods.
1. Check the Site Before Ordering
- Size & Placement: Please make sure the product fits the intended location, with enough clearance for door opening, ventilation, hose connections and future maintenance.
- Delivery Access: Please ensure the lift, entrance, corridor, kitchen doorway and room doors are wide enough, and clear obstacles such as shoe cabinets or rugs in advance.
- Installation Requirements: The installation location should have suitable power supply, water supply, drainage, window space or other required connections. If built-in cabinet work, countertop modification, door removal or special access is required, please inform us before purchase.
2. Delivery Day Arrangements
- Stay Reachable: Between 19:00 and 22:00 on the night before delivery or installation, our team will confirm the time by WhatsApp or phone. If we cannot reach you, the schedule may be delayed or affected.
- Provide Contact Numbers: Please provide a phone number that can be answered on the delivery day. We recommend providing both a mobile and a landline number where possible.
- On-site Surcharges: If stairs, transfer between platforms, remote areas, long pushing distance or extra works are involved, technicians will charge surcharges according to the on-site situation and BBE in-store quotation table. If delivery or installation is arranged by an agent, the charging standard may vary; please contact us for details.
3. Receiving & Inspection
- Check on the Spot: Before the delivery team leaves, please check that the model, colour, outer carton, product appearance and accessories are correct and complete.
- Photo Record: If you notice damage, dents or scratches on the carton, please take photos immediately for record.
- Issue Handling: If obvious damage is found, please raise it with the delivery team on the spot, keep a record and contact us. For other issues, please notify BBE as soon as possible, and no later than 7 days, for follow-up.
4. Installation, Unboxing & Old Appliance Handling
- Manufacturer Installation: For products that require installation by the brand manufacturer’s technician, please do not remove the packaging seal yourself. If the product is unboxed by the customer and damage is later found, return or exchange arrangements may be affected.
- Old Appliance Preparation: If an old appliance needs to be handled, please drain water, disconnect power or clear any items inside according to the product type in advance.
- Old Appliance Removal: The statutory free removal service is generally arranged separately by a third-party recycler. If same-day removal and installation, or same-day collection, is required, please confirm that the relevant paid upgrade service is included in your order.