BBE Shopping Protection

Return & Exchange Policy

All products sold by BBE are genuine Hong Kong official goods and come with the original manufacturer warranty provided by the Hong Kong authorised agent. The following summarises the conditions, process and key reminders for our 7-day exchange protection, so customers can check and follow up after delivery with confidence.

7-Day Exchange Protection

Eligible items may be exchanged for the same model within 7 days; selected brands and accessories are excluded.

Check After Delivery

Please check the packaging, sealing tape, product appearance, accessories and free gifts as soon as possible after delivery.

Contact BBE If You Notice an Issue

If you notice any issue with the product or packaging, please contact BBE as soon as possible for follow-up.

Return / Exchange Conditions

The item must meet the following conditions and be confirmed by the authorised agent before a return or exchange can be arranged.

  • The item must remain unopened, with the original packaging and sealing tape kept intact.
  • The item must have no man-made damage, scratches or signs of use.
  • Exchange is limited to the same model, colour and size.
  • Any free gifts and add-on items supplied with the product must be returned together with the item.

Non-returnable or Additional Handling Cases

The following cases may not be eligible for return or exchange, or may need to be handled according to BBE’s assessment.

  • The item has been opened, the sealing tape has been removed, or the item does not pass the authorised agent’s inspection.
  • The item has man-made damage, scratches or any condition that is not part of its original state.
  • Selected brands and accessories are not covered by the 7-day exchange protection.
  • If any free gift or add-on item cannot be returned, or has been used or damaged, the customer must pay the cash equivalent determined by BBE.

What Should You Do If There Is an Issue?

The following process is arranged based on the existing terms to help customers follow up clearly.

01

Keep the Relevant Items

Please keep the receipt, original packaging, sealing tape, accessories, free gifts and add-on items.

02

Contact BBE

Please contact BBE as soon as possible to confirm whether a return or exchange can be arranged and what information is required.

03

Follow BBE’s Instructions

BBE will assist in confirming the next step according to the product condition and the authorised agent’s process.

04

Authorised Agent Inspection

The authorised agent must confirm that the item is unopened, with no man-made damage or scratches, before a return or exchange can be arranged.

Refund and Out-of-stock Arrangements

Refund arrangements will follow the existing terms.

  • Refunds will be made to the original payment method.
  • For credit card payments, the refund will be returned to the original credit card account used for payment.
  • If the item is sold out and the authorised agent has no stock available for exchange, BBE will provide a full refund to the customer.
  • No additional compensation will be provided for refunds due to out-of-stock situations.

Important Reminder: Please Keep the Following Items

  • Purchase receipt / payment record
  • Complete original packaging and sealing tape
  • All accessories and user documents
  • Free gifts and add-on items

BBE is a retailer. The protection coverage and handling process are subject to the arrangements of the brand owner or authorised agent.

Still Have Questions?

For enquiries about return or exchange arrangements, please contact the BBE team.

Contact BBE Order Follow-up