Terms & Conditions

Terms of Use for www.hkele.com.hk and Terms of Purchase for Goods and Services

Terms of Use

Welcome to www.hkele.com.hk. To ensure a safe and pleasant shopping experience for you, we have outlined the following terms of use to clarify our mutual expectations. Please note that by browsing any page of www.hkele.com.hk, you agree to and comply with these terms. We also recommend that you read our Privacy Policy Statement carefully.
www.hkele.com.hk is owned and operated by BBE. Any terms of use related to www.hkele.com.hk also apply to BBE, its employees, and agents.

Section 1: Website Terms of Use

Disclaimer

You clearly understand and agree that:
You use this website and/or its services at your own risk. To the extent permitted by law, BBE explicitly disclaims any responsibility or warranty, express or implied, for the following:
a. The quality, operation, use, accuracy, or timeliness of this website or related information, or its suitability for any purpose;
b. Any goods or services obtained through BBE or based on the relevant information;
c. That browsing this website or its information will be uninterrupted or error-free, or that the information is free from computer viruses or contaminating or destructive properties;
d. That the information will not be offensive or objectionable to users or any other person; or
e. That the information contains or may lead to errors, omissions, or misrepresentations.

BBE does not endorse or recommend any person, organization, name, product, or service mentioned in the information, and such information does not represent the views or opinions of BBE. BBE will not participate in any transactions between users and third parties conducted in relation to the information or through this website, except as otherwise stated in writing, and only to the extent specified.

Copyright

The information may be protected by intellectual property laws and rights (including but not limited to copyright laws). If a user downloads, copies, transmits, prints, stores, or otherwise uses the information without the prior consent of the rights holder, the user may infringe upon such laws or rights. The user is solely responsible for determining whether any such infringement ("copyright infringement") will occur.

Limitation of Liability

You clearly understand and agree that, to the extent permitted by law, BBE shall not be liable to you or any third party for any of the following, whether based on tort, contract, statute, or otherwise (including but not limited to negligence, breach of contract, defamation, or infringement of intellectual property rights):
a. Any direct losses;
b. Any consequential, indirect, incidental, special, or exemplary damages (including but not limited to loss of revenue or profits, goodwill, use, data, or other intangible losses); or
c. Any liability you or any other person may incur or be held responsible for as a result of the information or the use of this website and/or its services.

Services and Information Introduction

Unless explicitly stated otherwise, all services, including any new features that augment or enhance the current services, shall be subject to these terms. You acknowledge and agree that BBE shall not be liable for the timeliness, deletion, mis-delivery, or failure to store any services and/or information.

You acknowledge that the technical processing and transmission of the services and/or information may involve:
a. Transmissions over various networks; and
b. Changes to conform and adapt to the technical requirements of connecting networks or devices.

Therefore, in no event shall BBE be liable if any service is wholly or partly unavailable or if you are unable to access all or part of the services and/or information due to delays or failures in any communication network or any aspect of the access provision.

Registration

You may be required to fill out one or more registration or application forms (online or otherwise) to use certain services and/or information. In filling out such forms, you agree to:
a. Provide true, accurate, current, and complete personal identification information as requested;
b. Provide true, accurate, current, and complete information regarding any content you post or provide through any website ("Other Information"); and
c. Maintain and promptly update your personal identification information and Other Information to keep it true, accurate, current, and complete.

If you provide any Other Information or personal identification information that is untrue, inaccurate, not current, or incomplete, or if BBE has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, BBE has the right to suspend or terminate your account and refuse any and all current or future use of the services and/or information (or any portion thereof).

Minors

If you are under the age of eighteen, a minor, or do not have the capacity to bear legal responsibility, you should seek the advice of your parent or guardian on the meaning and consequences of these terms before using any services and/or information. Unless you have obtained the consent of your parent or guardian, you must not provide your personal identification information to us. BBE assumes that every user of the website has the requisite capacity to use the services and/or information, and by using the services and/or information, you represent and warrant to us that you have the requisite capacity. BBE is not obliged to verify the age or capacity of any user, but if it is found that any user does not have the requisite capacity, BBE reserves the right to take action against such user or their parent or guardian, including seeking compensation for all damages or losses suffered by us as a result of the lack of capacity, or to cancel their registration and terminate their access to the website.

BBE's Privacy Policy

Personal identification information is subject to our company's Privacy Policy. Please refer to our Privacy Policy Statement and Personal Information Collection Statement.

Account ID and Password

When you register online, you will need to enter an account identifier and/or a personal password on the form. You are responsible for maintaining the confidentiality of the account identifier and password and are fully responsible for all activities that occur under your account identifier or password. You agree to:
a. Immediately notify BBE of any unauthorized use of your account identifier or password or any other breach of security; and
b. Ensure that you exit from your account at the end of each session. BBE cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 9.

You acknowledge that the account identifier and password are confidential and must not be disclosed to any person under any circumstances. Any speech, action, or behavior by you that breaches this confidentiality, whether intentional or unintentional, will result in you being liable to BBE for all resulting losses or damages. You must take all necessary precautions to maintain the confidentiality of the account identifier and password. You agree and acknowledge that any person (whether authorized by you or not) using the services and/or information with this account identifier and password will constitute and be deemed as your own use of the services and/or information. In the event of any actual or potential unauthorized use of the account identifier and password, you must immediately notify BBE and subsequently confirm the situation in writing to BBE. Until BBE receives such written confirmation, you have no right to make any claim against BBE and shall be liable to BBE for all losses and damages suffered by BBE as a result of the use of any services and/or information (whether authorized by you or not).

Confidentiality

You agree and accept that, given the nature of the internet, BBE does not guarantee the confidentiality of any personal or other information or data transmitted through this website (and disclaims liability for it). BBE's current practice is to take reasonable measures to maintain confidentiality.

User's Responsibilities

In consideration of BBE allowing you to browse the information and/or use this website, you undertake to:
a. Not to conduct or permit any copyright-infringing activities;
b. Not to use the information or the right to use this website for any illegal, improper, obscene, or defamatory purposes;
c. Take all measures to ensure that the information does not harm users' data or systems;
d. Ensure that all information you provide to BBE is, to the best of your knowledge, true and accurate;
e. Permit BBE to conduct research on the use of the information;
f. Accept all of BBE's disclaimers and limitation of liability clauses contained in these terms;
g. Accept BBE's Personal Data Policy as applicable from time to time; or
h. Not to assign, transfer, or otherwise convey your rights and obligations to any other person without BBE's prior written notice.

Third-Party Websites

This website may contain information provided by third parties or links to other websites. BBE assumes no responsibility for the operation or content of any third-party information or other websites (whether linked to this website or not) that are not under its direct control. When you activate any such links, you leave this website and access such sites or web pages at your own risk, and BBE is not responsible for any content, advertising, products, or other materials on or available from such sites or web pages. You further acknowledge and agree that BBE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or web page. If other websites link to this website without BBE's prior consent, BBE reserves the right to demand the removal of such links.

Section 2: Purchase Terms

Purchase of Goods and Services

a. Once you have confirmed your purchase instruction on this website, the transaction cannot be canceled. BBE does not offer any exchange or refund service.
b. BBE retains ownership of the relevant products until the customer has paid the full purchase price of the products, and the relevant risks are deemed to have been transferred to the customer at the same time the products are delivered to the customer.
c. If, after receiving the goods, you find that they are not suitable, you may request to exchange them for another model of the same type of product, but you will be required to pay 30% of the product's selling price as a handling surcharge. You may not opt for a refund, and BBE reserves the right not to exchange. If a gift was included, the gift must be returned with the product; otherwise, the value of the gift will be deducted from the refund. The customer must also return the purchase receipt to BBE for cancellation when exchanging the goods.

Delivery Service

For purchases made at BBE, some enjoy a low-cost delivery service depending on the region and type of goods.
a. The customer must pay the full purchase price of the products or any outstanding balance upon delivery. If any outstanding balance is not paid upon delivery, BBE has the right to forfeit the relevant deposit and take back the products.
b. The delivery service is limited to Hong Kong Island, Kowloon, and the New Territories of the Hong Kong Special Administrative Region (Tung Chung and outlying islands are subject to separate arrangements).
c. The delivery service is not available for restricted border areas.
d. The delivery time is Monday to Saturday for the delivery service.
e. BBE is not responsible for any delays, suspensions, or rescheduling of the delivery at the agreed time due to actual conditions such as traffic, region, weather, and other factors, whether the cause of such delays or rescheduling is within BBE's control or not.
f. To change the delivery address or time, add more goods, or modify the original sales order, the customer must call BBE at least 2 days before the delivery date (excluding Sundays and public holidays).
g. If the delivered product requires an installation fee, that installation fee is not included in the delivery service fee.
h. In case of any dispute, BBE reserves the right of final decision.

7-Day Exchange Guarantee Service

If a customer finds that the product's quality does not meet the production standards within 7 days of purchase, BBE will arrange for a replacement. When the product is within the manufacturer's warranty period, the customer can also enjoy the warranty provided by the distributor and should return the product to the manufacturer/distributor for repair themselves.
a. When exchanging a product, the customer must return the original purchase receipt to BBE for cancellation.
b. The product to be exchanged or refunded must be returned with its complete, unopened packaging, unused accessories, instruction manual, and unfilled warranty card (if any).
c. The product to be exchanged or refunded must have no damage, scratches, or signs of water damage.
d. The 7-day exchange guarantee does not apply to products for which the warranty has been registered online.
e. The 7-day exchange guarantee does not apply to products that have been repaired.
f. The goods must be returned with all gifts that were included with the purchase; otherwise, the value of the gift will be deducted from the refund.
g. The 7-day exchange guarantee does not apply to designated products.
h. The customer must bring the product to the store or have it inspected by an inspector appointed by the agent within 7 days from the date of purchase.
i. If the store staff cannot prove that the quality does not meet the production standards, the customer must contact the agent for verification.
j. In case of any dispute, BBE reserves the right of final decision.
k. Special Designated Product Return and Exchange Terms

• If a product is found to be faulty or damaged within 7 days of purchase, the customer must contact the agent directly for follow-up.
• The agent will inspect the product to determine its quality.
• If necessary, the agent will arrange for a replacement or repair directly with the customer.
• The agent reserves the final right of return and exchange.

Our company is a retailer, and the content and process of the warranty depend on the brand owner or agent.

Section 3: General Matters

Assignment and Termination Matters

Your rights under these terms can be transferred to a third party. BBE has the right to refuse a user access to or use of this website at any time without prior notice.

Law and Severability

These terms will be interpreted in accordance with and governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). The application of each part of these terms is limited to the extent permitted by that law. If any part of these terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part will be declared invalid in that jurisdiction, but this will not invalidate the rest of these terms or affect the validity, legality, or enforceability of that part in other jurisdictions. This Chinese translation is for reference only. If there is any discrepancy between the Chinese and English versions, the Chinese original shall prevail.

Inquiries

If you wish to inquire about our company's privacy policy statement or need any assistance with the services provided by BBE, please contact our Customer Service Manager:

BBE - Customer Service Manager
Unit 7, 3/F, Kin Fat Industrial Centre, 13 Kin Fat Street, Tuen Mun
Fax: (852) 3520 0835
Phone: 2776 9677
Email: [email protected]

These terms may be amended from time to time without prior notice. Please check them regularly.