GERMAN POOL CEX21 Water Heater (3-Phase Power Supply)
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The GERMAN POOL CEX21 Water Heater is a premium, full electronic instantaneous water heater engineered for efficient and reliable hot water supply. Manufactured in Germany, this advanced appliance requires a robust 3-Phase power supply (380-415 V) and offers flexible installation options, including suitability for under-ceiling operation. With selectable power settings of 18 kW or 21 kW, the CEX21 provides precise temperature control and is ideal for both single and multipoint applications, ensuring consistent performance and energy efficiency for modern households.
Key Features
- German Engineering: Proudly made in Germany, ensuring high-quality construction and reliability.
- Full Electronic Control: Advanced electronic system for precise temperature adjustment between 20-60 °C.
- Versatile Application: Suitable for both single and multipoint hot water supply setups.
- Space-Saving Design: Compact dimensions make it suitable for under-ceiling installation.
- High Efficiency: Instantaneous heating minimizes energy waste by heating water only when needed.
Technical Specifications
- Model: CEX21
- Power Supply: 3-Phase Electric Power Only
- Power Settings: 18 kW | 21 kW
- Voltage: 380 - 415 V
- Electric Power: 23.4-28.8 A (18kW) | 28.8-31.4 A (21kW)
- Rated Power Consumption: 16.2-19.4 kW (18kW) | 19-22.6 kW (21kW)
- Hot Water Flow Rate Per Minute*: 10.7 L (at 21kW with flow limiter 8L/min)
- Min-Max Flow Rate: 2-8 L/min
- Temperature Adjustment Range: 20-60 °C
- Required Cable Size: 4 mm²
- Colour: White
- Testing Pressure: 10 Bar
- Dimensions (H x W x D): 294 x 177 x 108 mm
- Net Weight: 2.8 kg
- Net Weight (Filled with Water): 3.1 kg
- Gross Weight (With Packing): 3 kg
* Temperature increase @ Δt=28K, e.g., from 12 to 40°C.
Certifications & Safety
- VDE Approval / Class: IP 25 (protection against water jets)
- Other Certifications: CB/ISO, VDE/EMC, VDE/GS
- Country of Origin: Germany
Warranty & Important Notes
Warranty Term: 3 Years **
** Upon purchases made after 1 November 2015, customers will enjoy a 3-year warranty on all parts plus free on-site and parts replacement services in the first year.
Under normal working conditions, incoming water pressure should not exceed 0.6 MPa. Otherwise, a separate pressure control device is necessary. When incoming water pressure exceeds 0.6 MPa, German Pool will not provide any repair service until a pressure control device is installed.
Specifications are subject to change without prior notice. Please refer to the Instruction Manual for complete Warranty Information.
The product information above is for reference only; everything is subject to the brand's official website.
GERMAN POOL CEX21 Water Heater (3-Phase Power Supply) Review
Installation
Electric Water Heaters
Standard Installation
| Item | Charge |
|---|---|
| Site inspection (non-refundable) | Installed by agent; charges apply separately |
| Instant type (three-phase or single-phase) | Installed by agent; charges apply separately |
| Shower type | Installed by agent; charges apply separately |
| Pressure type, 6.5 gallons or below | Installed by agent; charges apply separately |
| Pressure type, 10 gallons or above | Installed by agent; charges apply separately |
| Horizontal type | Installed by agent; charges apply separately |
| Remove and dispose of old unit | Installed by agent; charges apply separately |
Standard Installation Scope
| Type | Included |
|---|---|
| Instant type | Includes 3 ft exposed wiring Includes 4 ft plastic-coated hot/cold copper pipe |
| Shower type | Includes 10 ft exposed electrical cable Includes 4 ft plastic-coated hot/cold copper pipe and 2 fittings |
| Pressure type | Includes 10 ft exposed electrical cable Includes 3 ft plastic-coated hot/cold water pipe and 7 fittings |
Electric Water Heater Additional Installation Charges (For Reference Only)
| Item | Charge |
|---|---|
| Plastic-coated hot/cold copper pipe (per ft) | HK$30 |
| White discharge-valve copper pipe (within 8 ft) | HK$100 |
| Copper pipe fitting (each) | HK$30 |
| Pressure reducing valve | HK$400 |
| Add tee water connection if no water inlet is available | HK$200 |
| Install one electrical point (includes 15 ft cable and circuit breaker) | HK$800 |
| Install branched electrical point (includes 10 ft cable) | HK$250 |
| Extend power cable (per ft) | HK$20 |
| Extend power cable (three-phase ×4, per ft) | HK$80 |
| Staircase handling (per floor per item) | HK$30 |
| Tung Chung and Ma Wan installation surcharge (per order) | HK$100 |
| Discovery Bay installation surcharge (per order): 3 units or fewer | HK$300 |
| Discovery Bay installation surcharge (per order): more than 3 units | HK$600 |
Delivery Charges
Basic Delivery
| Item | Charge |
|---|---|
| Delivery (per item) | HK$100 |
| Tung Chung, Ma Wan and Discovery Bay surcharge (per delivery) | HK$100 |
| Carrying distance to delivery location exceeds 100 m | Additional charges apply |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
Staircase Handling
Except for village houses, where 14 steps count as one floor, other buildings count 10 steps as one floor. The first 5 steps are free of charge.
| Item | Charge |
|---|---|
| General appliances | HK$30 / item / floor |
| Window AC, 3/4 HP to 1 HP | HK$30 / item / floor |
| Window AC, 1.5 HP to 2.5 HP | HK$50 / item / floor |
| Window AC, 3 HP or above | To be discussed |
| Split AC, refrigerator, washing machine | HK$50 / item / floor |
| Built-in oven, steam oven, chimney hood, built-in / freestanding dishwasher | HK$50 / item / floor |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
General Notes
- The above installation fees are quoted for work handled by BBE’s appointed contractor / appointed registered electrical contractor.
- Charges may differ if delivery/installation is handled by other agents or contractors. Please contact us for details.
- A compliant power supply must be provided by the customer near the appliance.
- Items not listed in this fee schedule must be discussed with the technician.
- The installation location must be confirmed by the customer. Relocation or reinstallation after installation at the customer’s request will be quoted separately.
- Installation schedule: Hong Kong Island (Tue, Thu, Sat); Kowloon (Mon to Sat); New Territories (Mon to Sat).
- Delivery coverage excludes outlying islands, restricted areas and overseas locations.
- Delivery or installation is generally arranged during office hours. For non-office hours such as evenings or public holidays, please check feasibility in advance.
Why us?
Why Choose BBE?
The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.
Multiple Large Showrooms
Experience in person · Compare on the spot
Visit our flagship showrooms in Mong Kok, Causeway Bay, and Tuen Mun. Explore more than 1,000 European, American, and Japanese kitchen appliances, and get on-site recommendations from professional advisors for selection and installation.
Real Customer Service · Dedicated Follow-up
Order confirmation · Peace of mind follow-up
Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp anytime.
1-to-1 Expert Consultation
Instant support · Professional answers
Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.
100% Official Stock
No parallel imports · Clear warranty coverage
All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.
Award-Winning
Recognized by brands · Valued service
Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.
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One-stop service · More peace of mind
Our website uses SSL encryption, supports multiple electronic payment methods, and provides a one-stop professional delivery and installation service, making the entire shopping process more convenient and reassuring.
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