GERMAN POOL DSN Instantaneous Water Heater(3-Phase Power Supply)
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The GERMAN POOL DSN Instantaneous Water Heater is a state-of-the-art appliance designed for reliable and efficient hot water supply. Engineered and Made in Germany, this DSN model operates on a 3-Phase power supply, offering adaptable power settings ranging from 18 kW to 27 kW. It leverages innovative IES® bare wire heating technology to deliver hot water almost instantly, combining durability with superior energy efficiency and precise temperature control for an optimal user experience.
Key Features & Benefits
- Instant Hot Water: Equipped with the innovative IES® bare wire heating system, the DSN delivers hot water in as little as two seconds, eliminating standby energy consumption and minimizing heat loss.
- Precise Temperature Control: Featuring TTC® and SERVOTRONIC® technologies, this water heater provides highly accurate temperature regulation, ensuring consistent comfort.
- Energy Efficiency: Heats only the required amount of water, leading to significant savings on both energy and water consumption. An Eco Mode further limits outlet temperatures for maximum efficiency.
- Flexible Power Output: MPS® technology allows for multiple power ratings (18 kW, 21 kW, 24 kW, 27 kW) to be set, catering to various household needs and electrical capacities.
- Low Water Inlet Limit: Operates efficiently with inlet water volumes as low as 1.5L/min, making it compatible with water-saving showerheads and ideal for areas with lower water pressure.
- Versatile Installation: Designed for easy and flexible installation, it can be mounted vertically or horizontally, under the sink, inside wall cabinets, or within suspended ceilings.
- Smart Connectivity & Control: Features a real glass touch display with comprehensive monitoring functions. Offers convenient control via WIFI, Bluetooth, Smart Control APP, Alexa Voice Control*, or an optional wireless remote control module*.
- User Customization: Create up to 8 individual user profiles with personalized water temperature settings.
- Consumption Monitoring: Track water and electricity usage directly on the display for cost efficiency and informed usage.
Advanced Safety & Design
- IP25 Water Protection: Certified with IP25 protection, effectively guarding against direct water splashes, allowing for safe installation even within the shower area.
- Automatic Optimized Actuator: Ensures safety and facilitates easy tub filling with an electronic water stop function.
- Child-Proof Setting: Limit the maximum outlet temperature to prevent accidental scalding, enhancing household safety.
- Solar System Compatibility: Supports inlet water temperatures up to 70°C, making it suitable for integration with existing solar thermal systems for supplementary heating.
Specifications
Model: DSN
Country of Origin: Germany
- Power Supply: 3-Phase
- Voltage: 380-415 V (for 18, 21, 24 kW settings), 400 V (for 27 kW setting)
- Selectable Power Settings: 18 kW, 21 kW, 24 kW, 27 kW
- Max Power Output:
- 16.2-19.4 kW (18 kW setting)
- 19.0-22.6 kW (21 kW setting)
- 21.6-25.8 kW (24 kW setting)
- 24.4-27.0 kW (27 kW setting)
- Electrical Current:
- 25-27 A (18 kW setting)
- 29-30 A (21 kW setting)
- 33-36 A (24 kW setting)
- 37-39 A (27 kW setting)
- Hot Water Flow Rate Per Minute (Δt=28K, e.g., 12 to 40°C):
- 9.2 L (18 kW setting)
- 10.7 L (21 kW setting)
- 12.3 L (24 kW setting)
- 13.8 L (27 kW setting)
- Min-Max Flow Rate: 1.5 L/min – automatic
- Required Cable Size:
- 4 mm² (for 18 kW, 21 kW settings)
- 6 mm² (for 24 kW, 27 kW settings)
- Temperature Adjustment Range: 20-60°C (Thermal Treatment: 70°C)
- Testing Pressure: 10 Bar
- Dimensions (HWD): 468 x 239 x 96 mm
- Net Weight (filled with water): 4.5 kg
- Colour: White
- Certifications: VDE Approval, Class IP25, CCC, VDE/CE
Warranty & Important Notes
Warranty Term: 3 Years**
**Customers will enjoy a 3-year warranty on all parts, plus free on-site and parts replacement services in the first year.
Under normal working conditions, incoming pressure should not exceed 0.6 MPa. Otherwise, a separate pressure control device is necessary. When incoming water pressure exceeds 0.6 MPa, German Pool will not provide any repair service until a pressure control device is installed.
Specifications are subject to change without prior notice. Please refer to the Instruction Manual for Warranty Information.
*Optional purchase.
The product information above is for reference only; everything is subject to the brand's official website.
GERMAN POOL DSN Instantaneous Water Heater(3-Phase Power Supply) Review
Installation
Electric Water Heaters
Standard Installation
| Item | Charge |
|---|---|
| Site inspection (non-refundable) | Installed by agent; charges apply separately |
| Instant type (three-phase or single-phase) | Installed by agent; charges apply separately |
| Shower type | Installed by agent; charges apply separately |
| Pressure type, 6.5 gallons or below | Installed by agent; charges apply separately |
| Pressure type, 10 gallons or above | Installed by agent; charges apply separately |
| Horizontal type | Installed by agent; charges apply separately |
| Remove and dispose of old unit | Installed by agent; charges apply separately |
Standard Installation Scope
| Type | Included |
|---|---|
| Instant type | Includes 3 ft exposed wiring Includes 4 ft plastic-coated hot/cold copper pipe |
| Shower type | Includes 10 ft exposed electrical cable Includes 4 ft plastic-coated hot/cold copper pipe and 2 fittings |
| Pressure type | Includes 10 ft exposed electrical cable Includes 3 ft plastic-coated hot/cold water pipe and 7 fittings |
Electric Water Heater Additional Installation Charges (For Reference Only)
| Item | Charge |
|---|---|
| Plastic-coated hot/cold copper pipe (per ft) | HK$30 |
| White discharge-valve copper pipe (within 8 ft) | HK$100 |
| Copper pipe fitting (each) | HK$30 |
| Pressure reducing valve | HK$400 |
| Add tee water connection if no water inlet is available | HK$200 |
| Install one electrical point (includes 15 ft cable and circuit breaker) | HK$800 |
| Install branched electrical point (includes 10 ft cable) | HK$250 |
| Extend power cable (per ft) | HK$20 |
| Extend power cable (three-phase ×4, per ft) | HK$80 |
| Staircase handling (per floor per item) | HK$30 |
| Tung Chung and Ma Wan installation surcharge (per order) | HK$100 |
| Discovery Bay installation surcharge (per order): 3 units or fewer | HK$300 |
| Discovery Bay installation surcharge (per order): more than 3 units | HK$600 |
Delivery Charges
Basic Delivery
| Item | Charge |
|---|---|
| Delivery (per item) | HK$100 |
| Tung Chung, Ma Wan and Discovery Bay surcharge (per delivery) | HK$100 |
| Carrying distance to delivery location exceeds 100 m | Additional charges apply |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
Staircase Handling
Except for village houses, where 14 steps count as one floor, other buildings count 10 steps as one floor. The first 5 steps are free of charge.
| Item | Charge |
|---|---|
| General appliances | HK$30 / item / floor |
| Window AC, 3/4 HP to 1 HP | HK$30 / item / floor |
| Window AC, 1.5 HP to 2.5 HP | HK$50 / item / floor |
| Window AC, 3 HP or above | To be discussed |
| Split AC, refrigerator, washing machine | HK$50 / item / floor |
| Built-in oven, steam oven, chimney hood, built-in / freestanding dishwasher | HK$50 / item / floor |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
General Notes
- The above installation fees are quoted for work handled by BBE’s appointed contractor / appointed registered electrical contractor.
- Charges may differ if delivery/installation is handled by other agents or contractors. Please contact us for details.
- A compliant power supply must be provided by the customer near the appliance.
- Items not listed in this fee schedule must be discussed with the technician.
- The installation location must be confirmed by the customer. Relocation or reinstallation after installation at the customer’s request will be quoted separately.
- Installation schedule: Hong Kong Island (Tue, Thu, Sat); Kowloon (Mon to Sat); New Territories (Mon to Sat).
- Delivery coverage excludes outlying islands, restricted areas and overseas locations.
- Delivery or installation is generally arranged during office hours. For non-office hours such as evenings or public holidays, please check feasibility in advance.
Why us?
Why Choose BBE?
The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.
Multiple Large Showrooms
Experience in person · Compare on the spot
Visit our flagship showrooms in Mong Kok, Causeway Bay, and Tuen Mun. Explore more than 1,000 European, American, and Japanese kitchen appliances, and get on-site recommendations from professional advisors for selection and installation.
Real Customer Service · Dedicated Follow-up
Order confirmation · Peace of mind follow-up
Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp anytime.
1-to-1 Expert Consultation
Instant support · Professional answers
Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.
100% Official Stock
No parallel imports · Clear warranty coverage
All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.
Award-Winning
Recognized by brands · Valued service
Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.
Safe Shopping · Professional Installation
One-stop service · More peace of mind
Our website uses SSL encryption, supports multiple electronic payment methods, and provides a one-stop professional delivery and installation service, making the entire shopping process more convenient and reassuring.
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