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GERMAN POOL DEN Instantaneous Water Heater(3-Phase Power Supply)
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The GERMAN POOL DEN Instantaneous Water Heater is a high-performance, energy-efficient solution for on-demand hot water, designed to operate with a 3-Phase power supply. Manufactured in Germany, this advanced appliance (H 468 x W 239 x D 96 mm) integrates cutting-edge technology for superior comfort and reliability. Featuring an innovative IES® bare wire heating system, the DEN model delivers hot water instantly, offering power settings ranging from 18 kW to 27 kW to suit diverse household needs. Its precise temperature control and robust design ensure consistent performance and durability for modern living.
Key Features & Benefits
- German Engineering: Manufactured in Germany with state-of-the-art technology, ensuring premium quality and performance.
- Instant Hot Water: Utilizes an innovative IES® bare wire heating system to provide hot water instantaneously, eliminating waiting times.
- Precise Temperature Control: Twin Temperature Control TTC® technology offers accurate temperature regulation for your comfort.
- Versatile Power Settings: MPS® function allows for setting at various power ratings (18 kW, 21 kW, 24 kW, 27 kW) to optimize energy consumption.
- Intuitive Touch Control: Features a user-friendly touch control LCD display with comprehensive monitoring functions for easy operation.
- Flexible Installation: Designed for easy and versatile installation, supporting multiple tap outlets.
Smart Functions & Safety
- Multiple User Settings: Create and save up to 8 individual user profiles with personalized water temperature preferences.
- Consumption Monitoring: Track water and electricity consumption to optimize cost efficiency, ideal for conscious consumers.
- Energy Efficient Eco Mode: Limits water outlet temperatures to an energy-efficient value, maximizing savings on water and electricity.
- Automatic Optimized Actuator: Combined with an electronic water stop function, ensures safety and simplifies tub filling.
- IP25 Water Protection: Effectively guards against direct water splashing, making it perfectly safe for installation within shower areas.
- Child-Proof Setting: Limiting the maximum outlet temperature helps prevent accidental scalding, ensuring a safer environment.
- Solar System Compatible: Can accept inlet temperatures up to 70 °C, allowing seamless integration with supplementary heating systems like solar setups.
Technical Specifications
- Model: DEN
- Voltage: 380-415 V (for 18 kW, 21 kW, 24 kW options) | 400 V (for 27 kW option)
- Power Settings: 18 kW | 21 kW | 24 kW | 27 kW (selectable)
- Maximum Power Output: 16.2-19.4 kW (18 kW setting) | 19.0-22.6 kW (21 kW setting) | 21.6-25.8 kW (24 kW setting) | 24.4-27.0 kW (27 kW setting)
- Colour: White
- Dimensions (H x W x D): 468 x 239 x 96 mm
- Electrical Current: 25-27 A (18 kW) | 29-30 A (21 kW) | 33-36 A (24 kW) | 37-39 A (27 kW)
- Power Supply: 3 Phase
- Hot Water Flow Rate Per Minute*: 9.2 L (18 kW) | 10.7 L (21 kW) | 12.3 L (24 kW) | 13.8 L (27 kW) (*Temperature increase @ Δt=28K e.g. from 12 to 40°C.)
- Min-Max Flow Rate: 1.5 L/min – automatic
- Required Cable Size: 4 mm² (18 kW, 21 kW) | 6 mm² (24 kW, 27 kW)
- Net Weight (Filled with Water): 4.5 kg
- Temperature Adjustment Range: 20-60°C [Thermal Treatment: 70°C]
- Testing Pressure: 10 Bar
- Certifications: VDE Approval / Class IP25, CCC, VDE/CE
- Country of Origin: Germany
Warranty & Important Information
This appliance comes with a 3-year warranty**. Customers will enjoy a 3-year warranty on all parts, plus free on-site and parts replacement services in the first year.
Please note that remote control with wireless console or Smart Control app are sold separately.
Under normal working conditions, incoming pressure should not exceed 0.6 MPa. If it does, a separate pressure control device is necessary. German Pool will not provide any repair service when incoming water pressure exceeds 0.6 MPa until a pressure control device is properly installed.
Specifications are subject to change without prior notice. Please refer to the Instruction Manual for complete warranty information and operational guidelines.
The product information above is for reference only; everything is subject to the brand's official website.
GERMAN POOL DEN Instantaneous Water Heater(3-Phase Power Supply) Review
Installation
Electric Water Heaters
Standard Installation
| Item | Charge |
|---|---|
| Site inspection (non-refundable) | Installed by agent; charges apply separately |
| Instant type (three-phase or single-phase) | Installed by agent; charges apply separately |
| Shower type | Installed by agent; charges apply separately |
| Pressure type, 6.5 gallons or below | Installed by agent; charges apply separately |
| Pressure type, 10 gallons or above | Installed by agent; charges apply separately |
| Horizontal type | Installed by agent; charges apply separately |
| Remove and dispose of old unit | Installed by agent; charges apply separately |
Standard Installation Scope
| Type | Included |
|---|---|
| Instant type | Includes 3 ft exposed wiring Includes 4 ft plastic-coated hot/cold copper pipe |
| Shower type | Includes 10 ft exposed electrical cable Includes 4 ft plastic-coated hot/cold copper pipe and 2 fittings |
| Pressure type | Includes 10 ft exposed electrical cable Includes 3 ft plastic-coated hot/cold water pipe and 7 fittings |
Electric Water Heater Additional Installation Charges (For Reference Only)
| Item | Charge |
|---|---|
| Plastic-coated hot/cold copper pipe (per ft) | HK$30 |
| White discharge-valve copper pipe (within 8 ft) | HK$100 |
| Copper pipe fitting (each) | HK$30 |
| Pressure reducing valve | HK$400 |
| Add tee water connection if no water inlet is available | HK$200 |
| Install one electrical point (includes 15 ft cable and circuit breaker) | HK$800 |
| Install branched electrical point (includes 10 ft cable) | HK$250 |
| Extend power cable (per ft) | HK$20 |
| Extend power cable (three-phase ×4, per ft) | HK$80 |
| Staircase handling (per floor per item) | HK$30 |
| Tung Chung and Ma Wan installation surcharge (per order) | HK$100 |
| Discovery Bay installation surcharge (per order): 3 units or fewer | HK$300 |
| Discovery Bay installation surcharge (per order): more than 3 units | HK$600 |
Delivery Charges
Basic Delivery
| Item | Charge |
|---|---|
| Delivery (per item) | HK$100 |
| Tung Chung, Ma Wan and Discovery Bay surcharge (per delivery) | HK$100 |
| Carrying distance to delivery location exceeds 100 m | Additional charges apply |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
Staircase Handling
Except for village houses, where 14 steps count as one floor, other buildings count 10 steps as one floor. The first 5 steps are free of charge.
| Item | Charge |
|---|---|
| General appliances | HK$30 / item / floor |
| Window AC, 3/4 HP to 1 HP | HK$30 / item / floor |
| Window AC, 1.5 HP to 2.5 HP | HK$50 / item / floor |
| Window AC, 3 HP or above | To be discussed |
| Split AC, refrigerator, washing machine | HK$50 / item / floor |
| Built-in oven, steam oven, chimney hood, built-in / freestanding dishwasher | HK$50 / item / floor |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
General Notes
- The above installation fees are quoted for work handled by BBE’s appointed contractor / appointed registered electrical contractor.
- Charges may differ if delivery/installation is handled by other agents or contractors. Please contact us for details.
- A compliant power supply must be provided by the customer near the appliance.
- Items not listed in this fee schedule must be discussed with the technician.
- The installation location must be confirmed by the customer. Relocation or reinstallation after installation at the customer’s request will be quoted separately.
- Installation schedule: Hong Kong Island (Tue, Thu, Sat); Kowloon (Mon to Sat); New Territories (Mon to Sat).
- Delivery coverage excludes outlying islands, restricted areas and overseas locations.
- Delivery or installation is generally arranged during office hours. For non-office hours such as evenings or public holidays, please check feasibility in advance.
Why us?
Why Choose BBE?
The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.
Multiple Large Showrooms
Experience in person · Compare on the spot
Visit our flagship showrooms in Mong Kok, Causeway Bay, and Tuen Mun. Explore more than 1,000 European, American, and Japanese kitchen appliances, and get on-site recommendations from professional advisors for selection and installation.
Real Customer Service · Dedicated Follow-up
Order confirmation · Peace of mind follow-up
Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp anytime.
1-to-1 Expert Consultation
Instant support · Professional answers
Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.
100% Official Stock
No parallel imports · Clear warranty coverage
All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.
Award-Winning
Recognized by brands · Valued service
Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.
Safe Shopping · Professional Installation
One-stop service · More peace of mind
Our website uses SSL encryption, supports multiple electronic payment methods, and provides a one-stop professional delivery and installation service, making the entire shopping process more convenient and reassuring.
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