GERMAN POOL CFX21U Water Heater (3-Phase Power Supply)
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The GERMAN POOL CFX21U Instantaneous Water Heater is a high-performance, German-engineered appliance designed for efficient and reliable hot water supply. Featuring a robust 3-phase power supply and the innovative IES® bare wire heating system, the CFX21U delivers instant hot water at selectable power settings of 18 kW or 21 kW, ensuring consistent performance and energy efficiency. Its compact design and included wireless remote control offer flexible installation, particularly suitable for under-ceiling placement, and convenient temperature management.
Key Features
- German Engineering: Precision-engineered and Made in Germany, ensuring superior quality, durability, and reliable performance.
- IES® Bare Wire Heating System: Utilizes advanced heating technology for rapid and efficient hot water delivery, minimizing energy consumption and ensuring immediate availability.
- 3-Phase Full Electronic Power Operation: Provides robust and stable power management, optimized for continuous and efficient heating.
- Selectable Power Settings: Offers flexibility with user-selectable power outputs of 18 kW and 21 kW to cater to varying hot water demands and energy preferences.
- Compact & Innovative Design: The sleek and compact form factor is ideal for discreet installation, including space-saving under-ceiling applications.
- High Flow Rate: Capable of delivering up to 10.7 litres of hot water per minute at the 21kW setting (with an integrated 8L/min flow limiter), suitable for multiple household uses.
- Precise Temperature Control: Allows for exact temperature settings within a range of 20°C to 60°C.
- High IP Rating: The main heater unit boasts an IP 25 certification, providing protection against water jets and solid objects, enhancing safety and product longevity.
Wireless Remote Control (FX)
The included Wireless Remote - FX offers unparalleled convenience in managing your hot water supply.
- Convenient Adjustment: Adjust water temperature effortlessly from anywhere within a 30-meter range.
- Programmable Keys: Features two customizable keys for quick selection of frequently used preset temperatures, enhancing user convenience.
- Precise Temperature Setting: Enables precise temperature adjustment between 20°C and 55°C directly from the remote.
- Clear LCD Display: An intuitive LCD panel provides a clear display of the current operating status and temperature readings.
- Compact & Durable: Remote dimensions are (H) 79 x (W) 120 x (D) 35 mm, with an IP 20 water resistance rating.
Technical Specifications
- Model: CFX21U
- Power Setting: 18 kW | 21 kW (selectable)
- Voltage: 380 - 415 V (3-Phase)
- Electric Power (Current): 23.4 - 28.0 A (18kW) | 28.8 - 31.4 A (21kW)
- Hot Water Flow Rate Per Minute*: 10.7 L at 21kW (flow limiter 8L/min)
- Min-Max Flow Rate (Appliance): 2 - 8 L/min
- Required Cable Size: 4 mm²
- Colour: White
- Heater Dimensions (H x W x D): 294 x 177 x 108 mm
- Packing Dimensions (H x W x D): 390 x 235 x 145 mm
- Net Weight (Heater): 2.8 kg
- Net Weight (Heater Filled with Water): 3.1 kg
- Gross Weight With Packing: 3 kg
- Temperature Adjustment Range: 20 - 60 °C
- Testing Pressure: 10 Bar
- Heater IP Rating: IP 25
- Remote IP Rating: IP 20
- Country of Origin: Germany
- Certifications: VDE Approval / Class: IP 25, Other Certification: CB/ISO, VDE/EMC, VDE/GS
Important Notes
- *Temperature increase @ Δt=28K e.g. from 12 to 40°C.
- Warranty Term: Upon purchases made after 1 November 2015, customers will enjoy a 3-year warranty on all parts plus free on-site and parts replacement services in the first year.
- Water Pressure Requirement: Under normal working conditions, incoming water pressure should not exceed 0.6 MPa (6 Bar). If the incoming water pressure exceeds 0.6 MPa, a separate pressure control device is necessary. German Pool will not provide any repair service for issues caused by excessive pressure until a suitable pressure control device is installed.
- Specifications are subject to change without prior notice. Please refer to the Instruction Manual for complete warranty information and detailed operational guidelines.
The product information above is for reference only; everything is subject to the brand's official website.
GERMAN POOL CFX21U Water Heater (3-Phase Power Supply) Review
Installation
Electric Water Heaters
Standard Installation
| Item | Charge |
|---|---|
| Site inspection (non-refundable) | Installed by agent; charges apply separately |
| Instant type (three-phase or single-phase) | Installed by agent; charges apply separately |
| Shower type | Installed by agent; charges apply separately |
| Pressure type, 6.5 gallons or below | Installed by agent; charges apply separately |
| Pressure type, 10 gallons or above | Installed by agent; charges apply separately |
| Horizontal type | Installed by agent; charges apply separately |
| Remove and dispose of old unit | Installed by agent; charges apply separately |
Standard Installation Scope
| Type | Included |
|---|---|
| Instant type | Includes 3 ft exposed wiring Includes 4 ft plastic-coated hot/cold copper pipe |
| Shower type | Includes 10 ft exposed electrical cable Includes 4 ft plastic-coated hot/cold copper pipe and 2 fittings |
| Pressure type | Includes 10 ft exposed electrical cable Includes 3 ft plastic-coated hot/cold water pipe and 7 fittings |
Electric Water Heater Additional Installation Charges (For Reference Only)
| Item | Charge |
|---|---|
| Plastic-coated hot/cold copper pipe (per ft) | HK$30 |
| White discharge-valve copper pipe (within 8 ft) | HK$100 |
| Copper pipe fitting (each) | HK$30 |
| Pressure reducing valve | HK$400 |
| Add tee water connection if no water inlet is available | HK$200 |
| Install one electrical point (includes 15 ft cable and circuit breaker) | HK$800 |
| Install branched electrical point (includes 10 ft cable) | HK$250 |
| Extend power cable (per ft) | HK$20 |
| Extend power cable (three-phase ×4, per ft) | HK$80 |
| Staircase handling (per floor per item) | HK$30 |
| Tung Chung and Ma Wan installation surcharge (per order) | HK$100 |
| Discovery Bay installation surcharge (per order): 3 units or fewer | HK$300 |
| Discovery Bay installation surcharge (per order): more than 3 units | HK$600 |
Delivery Charges
Basic Delivery
| Item | Charge |
|---|---|
| Delivery (per item) | HK$100 |
| Tung Chung, Ma Wan and Discovery Bay surcharge (per delivery) | HK$100 |
| Carrying distance to delivery location exceeds 100 m | Additional charges apply |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
Staircase Handling
Except for village houses, where 14 steps count as one floor, other buildings count 10 steps as one floor. The first 5 steps are free of charge.
| Item | Charge |
|---|---|
| General appliances | HK$30 / item / floor |
| Window AC, 3/4 HP to 1 HP | HK$30 / item / floor |
| Window AC, 1.5 HP to 2.5 HP | HK$50 / item / floor |
| Window AC, 3 HP or above | To be discussed |
| Split AC, refrigerator, washing machine | HK$50 / item / floor |
| Built-in oven, steam oven, chimney hood, built-in / freestanding dishwasher | HK$50 / item / floor |
Note: Charges may differ if delivery is arranged by an agent. Please contact us for details.
General Notes
- The above installation fees are quoted for work handled by BBE’s appointed contractor / appointed registered electrical contractor.
- Charges may differ if delivery/installation is handled by other agents or contractors. Please contact us for details.
- A compliant power supply must be provided by the customer near the appliance.
- Items not listed in this fee schedule must be discussed with the technician.
- The installation location must be confirmed by the customer. Relocation or reinstallation after installation at the customer’s request will be quoted separately.
- Installation schedule: Hong Kong Island (Tue, Thu, Sat); Kowloon (Mon to Sat); New Territories (Mon to Sat).
- Delivery coverage excludes outlying islands, restricted areas and overseas locations.
- Delivery or installation is generally arranged during office hours. For non-office hours such as evenings or public holidays, please check feasibility in advance.
Why us?
Why Choose BBE?
The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.
Multiple Large Showrooms
Experience in person · Compare on the spot
Visit our flagship showrooms in Mong Kok, Causeway Bay, and Tuen Mun. Explore more than 1,000 European, American, and Japanese kitchen appliances, and get on-site recommendations from professional advisors for selection and installation.
Real Customer Service · Dedicated Follow-up
Order confirmation · Peace of mind follow-up
Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp or phone call.
1-to-1 Expert Consultation
Instant support · Professional answers
Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.
100% Official Stock
No parallel imports · Clear warranty coverage
All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.
Award-Winning
Recognized by brands · Valued service
Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.
Safe Shopping · Professional Installation
One-stop service · More peace of mind
Our website uses SSL encryption, supports multiple electronic payment methods, and provides a one-stop professional delivery and installation service, making the entire shopping process more convenient and reassuring.
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