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GERMAN POOL  DEX-R   Instantaneous Water Heater (3-Phase Power Supply)

GERMAN POOL DEX-R Instantaneous Water Heater (3-Phase Power Supply)

(4.31) 16 reviews 200+ sold Gift Points $23

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  • $6,420
  • HK$4,480

Discounted price for other payments HK$4,619

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+1 year(s)
$358
+2 year(s)
$488
+3 year(s)
$718
No Extended Warranty

Size 466 x 231 x 97
Package: 533 x 290 x 164
Warranty Period 1 Year

The GERMAN POOL DEX-R Instantaneous Water Heater provides an advanced and energy-efficient solution for continuous hot water. Engineered for 3-phase power systems (380-415V), this model boasts full electronic control and features multiple power ratings, selectable from 18 kW to 27 kW, to suit diverse household or commercial demands. Its innovative IES® bare wire heating system ensures rapid water heating, while the Twin Temperature Control (TTC®) system allows for precise temperature adjustments between 20°C and 60°C, offering both convenience and energy savings in a compact design.

Key Features

  • Full Electronic Control: Intuitive operation with 2 programmable keys for personalized settings and ease of use.
  • Multi-Power Rating Settings: Flexible power output options (18/21/24/27 kW) to match specific installation requirements and energy consumption preferences.
  • IES® Bare Wire Heating System: Delivers instant hot water with high efficiency, reducing waiting times and energy waste.
  • Twin Temperature Control (TTC®): Ensures stable and consistent hot water temperature output for enhanced comfort.
  • Wide Temperature Adjustment Range: Allows precise temperature setting from 20°C to 60°C.
  • Compact and Space-Saving Design: Ideal for modern living spaces where efficiency and footprint are key considerations.

Technical Specifications

  • Model: DEX-R
  • Type: Instantaneous Water Heater
  • Power Supply: 3 PE (3-Phase)
  • Voltage: 380 - 415 V
  • Selectable Power Ratings: 18 / 21 / 24 / 27 kW
  • Performance at Different Power Settings:
    • **Setting 1:**
      • Power: 16.2 - 19.4 kW
      • Electric Current: 25-27 A
      • Hot Water Flow Rate*: 9.2 L/min
    • **Setting 2:**
      • Power: 19.0 - 22.6 kW
      • Electric Current: 29-30 A
      • Hot Water Flow Rate*: 10.7 L/min
    • **Setting 3:**
      • Power: 21.6 - 25.8 kW
      • Electric Current: 33-36 A
      • Hot Water Flow Rate*: 12.3 L/min
    • **Setting 4:**
      • Power: 24.4 - 27.0 kW
      • Electric Current: 37-39 A
      • Hot Water Flow Rate*: 13.8 L/min
  • Temperature Adjustment Range: 20-60 °C
  • Colour: White

Dimensions and Weight

  • Product Dimensions (H x W x D): 466 x 231 x 97 mm
  • Packing Dimensions (H x W x D): 533 x 290 x 164 mm
  • Net Weight (filled with water): 3.7 kg

Certifications and Warranty

  • Approvals: VDE Approval, VDE Class IP25 / Class 1
  • Standards: IEC60335-1 (ed.4), IEC60335-2-35 (ed.4)
  • Warranty Term: 1 Year


The product information above is for reference only; everything is subject to the brand's official website.

GERMAN POOL DEX-R Instantaneous Water Heater (3-Phase Power Supply) Review

Mr. Wong 20/11/2023

新屋裝修,研究咗好耐決定買呢部。要三相電,買之前有問過BBE客服確認,答得好詳細。裝完之後,出熱水真係超快,水溫好穩定,唔會忽冷忽熱,同舊式儲水爐差好遠。機身又薄,好慳位。

Mr. Ho 30/07/2023

Bought this for my rental unit. The adjustable power setting is very useful for matching the flat's power supply. My tenant is happy with the stable temperature. A reliable choice for landlords.

T. C. Mak 12/09/2022

Heats up fast which is great. But my electrician said the three-phase installation was a bit tricky and cost extra. Works well now though.

Mi****p 15/12/2023

功能OK,即熱係快嘅。不過個白色外殼好似有啲膠感,如果個design可以再靚啲就好。整體嚟講都收貨。

Chris L. 05/01/2024

Very sleek and compact design. The instant hot water is a game changer. Delivery was next-day.

Ma******n 02/05/2024

送貨快。部機好慳位,水溫夠熱又穩定,好正!👍

K. Y. Poon 25/03/2022

Does what it says on the box. Heats water instantly. No complaints.

Ah***g 18/02/2024

師傅裝完,一開即熱,冬天沖涼唔使等,好方便!

大舊 15/02/2025

功率可較 岩晒我屋企用

阿強 01/02/2025

熱水秒到 沖涼爽好多

小麗 05/02/2025

三相電好穩定喎 唔錯

Ja********g 03/03/2025

Installer very professional

Ch*****m 28/02/2025

Temp control good ah 👍

芬姐 10/02/2025

機身細慳位 正呀喂

Am****g 20/02/2025

Sales super helpful la

Installation

 

 

*Water Heater Standard installation fee    
Site inspection(No return) Ask For Agent    
Instantaneous Water Heater Ask For Agent    
Shower Unit Storage Water Heater Ask For Agent    
Central System Storage Water Heater (8 gal or below) Ask For Agent    
Central System Storage Water Heater (10 gal or above) Ask For Agent    
Horizontal Installation charge Ask For Agent    
Uninstall and take away the old machine Ask For Agent    
*Instantaneous Water Heater Standard installation include:      
a.3ft power cord (Surface wiring)      
b.4ft white plastic coated copper pipe for hot and cold water      
*Shower Unit Storage Water Heater Standard installation include:      
a.10ft power cord (Surface wiring)      
b.4ft white plastic coated copper pipe for hot and cold water & 2 Copper pipe accessories      
*Central System Storage Water Heater Standard installation include:      
a.10ft power cord (Surface wiring)      
b. 3ft white plastic coated copper pipe for hot and cold water & 7 Copper pipe accessories      

 

     
*Water Heater extra fee(For reference only)    
White plastic coated copper pipe for hot and cold water   $30 / ft    
White plastic pipe with drain valve (below 8ft) $100    
Copper pipe accessories $30/ each    
Air Bleed valve $400    
Make a new water input $200    
Split the electricity from one socket(include the 10ft Power cord) $800    
Power cord extension $20 / ft    
Power cord extension(3-phase*4) $80 / ft    
Stairs fee $30 (10steps)    
Installation surcharge for Tung Chung / Ma Wan area $100    
Installation surcharge for Discovery Bay area $400    
REMARK      
*Other agents or other contractors deilvery fee/installation fee will be different. For more information, please contact our inquiry      
Standard power socket be provlded by customer      
If extra installation fee is not in the installation list,need to quote.      
Location of installation are decided by customer.Any re-location after installation shall be subjected to extra charge.      

 

 

Delivery
  • Delivery: $100 per item
    a) Additional charge for Tung Chung, Ma Wan & Discovery Bay: $100 each job 
  • Additional Stair Charge for Delivery (Except village house will charge $50 for each level, All apartment or building will charge $50 for each 10 steps, below 5 steps free of charge)
    a) General appliances: $30 each
    b) Window type air conditioner: 3/4HP to 1HP $30 each, 1.5HP to 2.5HP $50 each, 3HP or above require discussion separately
    c) Split type air conditioner, refrigerator, washing machine: $50 each
  • d) Built-in oven , Built-in Steam oven,Chimney Type Hood: $50 each
  • Walking distance more than 100m : Extra fee
 
Installation Schedule
  • **Installation fee table above quote is the designated contractor responsible for BBE**
  • *Such as by other agents or other contractors deilvery fee/installation fee will be different. For more information, please contact our inquiry
  • Hong Kong Island (Tue,Thu,Sat) Kowloon (Mon to Sat) N.T. (Mon to Sat)

 

Why us?

Why Choose BBE?

The trusted choice for more than 300,000 households in Hong Kong. We focus on exceptional quality, professional guidance, and a more peace-of-mind shopping experience.

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Each order is handled by a dedicated team who contacts and confirms details to ensure smooth delivery and installation. You can also reach real customer service via WhatsApp anytime.

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Get real-time professional support via WhatsApp. Whether you need help comparing appliance specifications, checking dimensions, or answering installation questions, our expert team will respond promptly.

100% Official Stock

No parallel imports · Clear warranty coverage

All appliances are official products from the Hong Kong总代理. Enjoy at least one-year manufacturer warranty and a 7-day replacement guarantee for faulty items, for added peace of mind after purchase.

Award-Winning

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Our service quality is recognized by the industry and top brands. We have received the TGC Sales Gold Award from the Gas Company and Daikin’s Diamond-level “Daikin Star” honor, along with multiple partner awards and distributor recognitions.

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