Frequently Asked Questions

Find clear answers about BBE showrooms, online ordering, payment methods, delivery and after-sales arrangements, so you can shop and follow up with confidence.

Showrooms

Do appliances purchased from BBE come with manufacturer warranty?

All BBE appliances are brand-new Hong Kong official goods supplied through authorised agents. They are covered by the Hong Kong authorised agent’s manufacturer warranty (warranty period varies by brand) and a 7-day defective replacement arrangement*.

Why are BBE prices often more competitive than typical appliance retailers?

BBE operates both online and showroom sales, giving customers the flexibility to order through our website or in store. Our team also reviews market prices regularly to keep our offers competitive.

What are the showroom opening hours?

Monday to Sunday, 10:30am to 7:30pm.

Are the showrooms open on public holidays?

Yes. Except for the first to third day of Lunar New Year, our showrooms are generally open on public holidays. Opening hours may end earlier on Mid-Autumn Festival and Winter Solstice; BBE will announce any changes on our website and Facebook page.

Is there any difference between buying online and buying in store?

Prices are generally the same for online and showroom purchases. In store, customers can view selected products in person and receive immediate advice from our sales team to help choose the most suitable appliance.

When can I collect an item from a showroom?

If stock is available from our warehouse or the authorised agent, collection can usually be arranged within 3 to 4 days. Once the item arrives at the showroom, our staff will notify the customer by phone or WhatsApp.

How long can showroom collection items be held? Are there any extra charges?

Showroom collection items can generally be held for up to one month without extra storage charges. For larger items, we recommend arranging collection as soon as possible due to limited showroom storage space.

What should I do if I am unsure whether the appliance size is suitable?

Measuring tapes are available at our showrooms. Customers may measure their installation space in person to confirm the selected appliance is suitable and avoid installation or size-fit issues.

Ordering

How do I place an order online?

Select your preferred appliance on the BBE website, add it to the cart, then enter your delivery details at checkout to submit the order. Online orders can be paid by credit card (Visa / Master / AE / Apple Pay), Alipay, WeChat Pay, FPS or bank transfer.

Which payment methods are accepted online?

Online orders can be paid instantly by Alipay, WeChat Pay or credit card (Visa / Master / AE / Apple Pay). BBE uses Stripe as a secure payment gateway. If you choose bank transfer, please keep the payment receipt after transfer and reply directly to the order email.

Which payment methods are accepted in store?

In store, we accept cash, FPS, EPS, Octopus, WeChat Pay HK, AlipayHK, Tap & Go and credit card (Visa / Master) for instant payment. Bank transfer is also accepted if payment is received two days before delivery. Cheque payment must be submitted to the showroom one week before delivery or deposited into our account before delivery.

How will my online order be followed up?

After completing an online order, customers will immediately receive an automated WhatsApp or email order confirmation. Our online sales team will also contact the customer as soon as possible to reconfirm the order details. If the customer chooses bank transfer, please keep the payment receipt after placing the order, then upload and send it to [email protected] / our online sales team via WhatsApp to complete payment confirmation.

Returns and Refunds

All sold items are non-returnable and non-refundable. Unless there is a manufacturer or authorised agent delivery delay, confirmed paid orders cannot be cancelled. If BBE is unable to deliver on schedule due to stock shortage or delivery delay from the manufacturer or authorised agent, customers may apply for a full refund. Once approved, refunds are generally processed back to the original payment method within 7 to 14 working days. As product prices may fluctuate, the selling price is based on the time the order is issued; any later price adjustment or promotion will not be refunded as a price difference.

Delivery & Installation

How do I arrange delivery or installation?

Please contact our sales or customer service team via WhatsApp: 9330 6012.

Please contact us 3 to 4 days in advance so we can arrange delivery or installation on your preferred date where possible.

How is the delivery or installation time confirmed?

After the delivery date and time are arranged, the BBE delivery team will confirm the final delivery or installation time with the customer on the evening before delivery or installation (16:00–22:00), to help ensure the arrangement is accurate.

Does BBE provide delivery and installation services?

Some product prices include basic delivery service (excluding Discovery Bay, Ma Wan, outlying islands and Lantau Island areas) and installation service. You may also refer to our Installation Price List for details and applicable charges.

What happens to delivery during adverse weather?

When Typhoon Signal No. 8 or above, or a Black Rainstorm Warning is in force, BBE will suspend delivery and installation services. We will normally contact customers before the typhoon or rainstorm warning is hoisted to rearrange the delivery date.

What should I do if I notice a product quality issue upon delivery?

If you notice any visible issue with the product when receiving it, please refuse to sign for the item and ask the delivery team to take it back directly.

* Replacement within 7 days applies to the same model only (excluding selected brands and accessories). BBE is a retailer; coverage and procedures are subject to the relevant brand or authorised agent.

Membership

Does BBE have a membership programme?

BBE launched its membership points programme on 1 January 2026. Customers who purchase from BBE from that date onwards can earn points. For every HK$200 spent, 1 point will be awarded; each point can be used as HK$1 on the next purchase. Points will be automatically credited to the member account within 14 days after the system confirms receipt of goods.

Can the phone number of a membership account be changed after an order is issued?

The system uses the customer’s registered phone number as the membership account by default. After an order is issued, any change to the membership phone number can only be made on the same transaction day.

How can I check my membership points?

From 1 January 2026, all invoices will include a QR code and show the phone number registered for earning points. Customers can scan the QR code to check their membership points balance instantly.

Where can I find details about membership points and rewards?

You may refer to our Membership Rewards Programme for details and relevant terms.

Support

Sales Enquiry

For product advice, quotations or showroom ordering assistance, please contact our sales team.

WhatsApp Sales Enquiry

Order Follow-up

After submitting an order, you may contact our order follow-up WhatsApp for delivery, payment and arrangement enquiries.

WhatsApp Order Follow-up

Showroom Information

View BBE showroom locations, business information and contact details.

View Showroom Information