As winter arrives, or when an older water heater at home starts to have problems such as unstable water temperature or slow heating, replacing it with a reliable water heater becomes an urgent priority for many Hong Kong households. Among the many brands available, ELECTRIQ from the UK has emerged in the Hong Kong market in recent years, attracting many consumers with its high value for money and modern design. But is an ELECTRIQ water heater actually good to use? Are its performance, safety and durability trustworthy? In this article, from the perspective of an e-commerce product analysis specialist focused on the Hong Kong market, we have collected and organised user reviews from major Hong Kong discussion forums such as LIHKG and Baby Kingdom, online reports, and even feedback from users in the UK and Taiwan, to provide a comprehensive and balanced analysis.
Before looking closely at user reviews, let us first briefly understand the ELECTRIQ brand. ELECTRIQ is an electrical appliance brand originating from the UK, known for offering affordable and practical home appliances. Its product range covers air conditioners, dehumidifiers, televisions and kitchen appliances. In recent years, ELECTRIQ has actively expanded into the Asian market, and its water heater products have successfully gained a foothold in Hong Kong thanks to their minimalist design and competitive pricing. The brand emphasises integrating modern technology into its products, aiming to provide users with a more comfortable and energy-saving home living experience.
Are ELECTRIQ Water Heaters Good to Use? A Summary of Genuine Reviews from Hong Kong Netizens
To judge the real performance of a product, the most direct method is to listen to users. We collected discussions from several mainstream online platforms in Hong Kong and summarised the following views:
Reviews from LIHKG Discussion Forum
LIHKG users tend to be younger and pay particular attention to value for money, the installation process and technical specifications. Discussions about ELECTRIQ water heaters show relatively polarised opinions.
Positive reviews: Many “brothers” said that they chose ELECTRIQ mainly because of its “value for money”. Some users shared that, at a similar price, the thermostatic function and water output (litres) offered by ELECTRIQ are more attractive than some long-established Japanese brands. They generally felt: “The basic functions are well covered, the constant temperature performance is good, and the shower will not suddenly turn cold or hot.” “After installation, the heating power is strong enough; even in winter, it is hot enough at full setting, and the water flow speed is fairly quick.”
Negative reviews: On the other hand, some users reported problems during installation. Some posts mentioned that “the installer did not seem very familiar with the brand and took a long time”, suggesting that consumers must use officially approved contractors for installation to ensure safety and warranty coverage. In addition, some users who prioritise durability said: “It is a UK brand, but after all it is made in China. I am a bit worried about long-term durability, so I still feel more confident choosing a Japanese brand.”
Reviews from Baby Kingdom
Baby Kingdom users are mainly homemakers. Their biggest concerns are product safety, ease of operation and whether the product can meet the needs of the whole family, especially households with babies and young children.
Positive reviews: Safety and stable water temperature are the advantages most often praised by parents. “I chose ELECTRIQ because it has several safety devices, which makes me feel more at ease,” one mother shared. “The most important thing is that the water temperature is very stable. When bathing a baby, the biggest worry is a sudden change in water temperature. This unit controls it quite well; whatever temperature you set is the temperature you get.” Simple operation is another advantage: “The panel design is very straightforward. Even elderly family members know how to use it, and they can roughly understand the operation without reading the manual.”
Negative reviews: Some users felt that the operating noise was slightly louder than expected. “The ignition and running noise is a little louder than the old model I used before. If it is installed near a bedroom, you may notice it.” Some users also mentioned the efficiency of after-sales service: “There was a minor issue before and I needed to arrange for a technician to come and check it. The appointment required waiting a few days, so it was not the fastest.”
Overseas Market Reviews: What Do Users in the UK and Taiwan Think?
In addition to local opinions, referring to reviews from overseas markets can also provide a broader perspective.
Reviews from UK users (from UK e-commerce reviews): As the brand’s place of origin, ELECTRIQ has many users in the UK. Local users generally praise its energy efficiency, believing that it meets EU energy-saving standards and helps reduce gas expenses. Its product design is also considered suitable for UK homes with limited space, which is quite similar to Hong Kong’s living environment. Phrases such as “good value for money” and “reliable performance” often appear in reviews.
Reviews from Taiwan users (from Taiwan home appliance forums): The Taiwan market has very high requirements for home appliances, and users compare ELECTRIQ with well-known brands such as Sakura and Rinnai. Some plumbing and electrical technicians analysed on forums that ELECTRIQ’s internal structure and safety design are in line with mainstream standards, and the accuracy of its digital thermostat is also quite good. However, they also reminded consumers to pay attention to whether its agency and repair network in Taiwan are well developed. This point also applies to the Hong Kong market, highlighting the importance of choosing a reliable distributor.
Summary of ELECTRIQ Water Heater Advantages and Disadvantages
Combining the reviews above, we can summarise the advantages and disadvantages of ELECTRIQ water heaters as follows:
Advantages
High value for money: At a relatively affordable price, it provides multiple practical functions such as digital constant temperature control and large water output, making it very attractive to families with limited budgets.
Stable water temperature control: Most users recognise its thermostatic technology, which can effectively prevent the water temperature from fluctuating between hot and cold. This is especially important for households with elderly people and young children.
Easy operation: The control panel is intuitive and easy to use, making it convenient for family members of different ages.
Comprehensive safety devices: It is equipped with multiple safety protections, such as flame failure protection and overheat protection, and complies with the safety specifications of Hong Kong’s Electrical and Mechanical Services Department.
Disadvantages
Brand awareness and confidence: Compared with deeply established Japanese brands, some consumers still adopt a wait-and-see attitude toward ELECTRIQ’s long-term durability.
Installation service quality: User reviews suggest that installation quality may vary. It is strongly recommended to find an officially authorised or reputable distributor for installation.
Operating noise: Some users reported that its operating noise is slightly louder than certain other brands, so those who are sensitive to noise should consider this carefully.
Exterior design: The design leans toward simplicity and practicality, so consumers who look for a strong design aesthetic may find fewer choices.
Recommended ELECTRIQ Water Heater Models in 2025
Based on market response and product specifications, the following two town gas/LPG thermostatic water heaters are currently among the more popular ELECTRIQ models in the Hong Kong market and are suitable for most households.
Item
ELECTRIQ QTGW-12L
ELECTRIQ QLPW-R12L
Type
Rear flue exhaust town gas thermostatic water heater
Rear flue exhaust LPG thermostatic water heater
Hot Water Flow Rate
12 litres per minute
12 litres per minute
Main Features
Automatic thermostatic technology: Built-in intelligent constant temperature system automatically adjusts the flame level to ensure stable outlet water temperature, saying goodbye to showers that suddenly turn cold or hot.
High-efficiency oxygen-free copper outer tank: The water tank is made of high-purity oxygen-free copper, offering extremely high thermal conductivity, rapid heating and effective gas savings. Copper ions also help inhibit scale formation and bacterial growth, making the water cleaner.
User-friendly operation interface: Equipped with touch control buttons and a clear electronic display, it can precisely set the water temperature from 30°C to 60°C, with the operating status clear at a glance.
Multiple safety protections: Equipped with flame failure protection, overheat protection and temperature protection devices to comprehensively safeguard your home safety and provide worry-free use.
Fully automatic ignition: Uses a fully automatic electronic high-voltage cyclic continuous ignition system, providing instant hot water with no waiting.
Core Product Functions
Automatic thermostatic technology: Regardless of changes in water pressure, it can ensure stable outlet water temperature, saying goodbye to showers that suddenly turn cold or hot.
High-efficiency oxygen-free copper water tank: The water tank is made of high-quality oxygen-free copper. Its high heat absorption efficiency helps improve gas utilisation, achieving energy-saving, environmentally friendly and cost-saving results. Copper ions also provide anti-scale properties and help inhibit bacterial growth, making the water cleaner.
Smart touch control panel: Equipped with a clear LED electronic display and touch buttons, it can easily set the water temperature from 30°C to 60°C, with simple and intuitive operation.
Fully automatic ignition system: Uses a fully automatic electronic high-voltage cyclic continuous ignition system, providing instant hot water with no waiting.
Multiple safety protections: Built-in safety devices including flame failure protection, overheat protection and leakage protection ensure safe use for you and your family.
Suitable Users
Families who seek a stable and comfortable showering experience and have higher requirements for water temperature accuracy.
Users with limited living space who value energy efficiency and start-up performance.
Things to Note Before Buying an ELECTRIQ Water Heater
Before deciding to purchase, be sure to consider the following points to ensure your choice best matches the actual situation at home:
Confirm the gas type: Hong Kong mainly uses town gas and LPG. Before purchasing, you must confirm the gas type used at home and choose the corresponding water heater model. Do not mix them up.
Installation location and exhaust method: A gas water heater must be installed in a well-ventilated location. Please measure the dimensions of the installation area and confirm whether the routing and installation method of the exhaust pipe comply with safety regulations. It is recommended to have a technician from a registered gas engineering contractor conduct an on-site inspection.
Assess water usage: A 12-litre model is sufficient to meet the hot water needs of a typical household with one kitchen and one bathroom. If your home has two or more bathrooms, or if several people often shower at the same time, you may need to consider a model with a larger litre capacity.
Choose a reliable sales and installation channel: This is the most important part. Purchasing through an officially authorised distributor not only ensures product quality, but also provides professional and qualified installation services, as well as comprehensive after-sales warranty support, giving you peace of mind.
Where can you buy ELECTRIQ water heaters?
From the ELECTRIQ official website or recognised distributors such as BBE. When purchasing home appliances, choosing a professional, reliable electrical appliance distributor with comprehensive services is crucial. With its expertise and years of experience in built-in kitchen appliances and home appliances, BBE (HKELE) has become a leading built-in kitchen appliance company in the industry. Its showrooms are located in Yau Ma Tei, Causeway Bay, Tuen Mun and Mong Kok, displaying thousands of kitchen appliances in large-scale showroom formats and serving more than 100,000 households. These showrooms not only display a wide range of products, but also provide professional product demonstrations and purchasing advice, allowing customers to experience product functions in person and make the most suitable choice.
About Us
BBE Appliance Professional Consultant
BBE Appliance Professional Consultant has 30 years of home appliance retail and buying advisory experience, serving over 200,000 Hong Kong households with practical tips on cooker hoods, ovens, cooktops, and home appliance selection and maintenance.
