Festival City appliance replacement & installation guide

Include your phase or section (for example Phase 1), building, old model and photos of its installation. Check your actual cabinet space, power or gas requirements and connections before confirming a replacement.

Layouts, renovations and installation conditions can differ within the same estate. Share the old appliance brand, full model number and photos of its location, then compare candidate models using their dimension drawings, connection and ventilation requirements. Confirm that your chosen model suits your home before ordering.

Measure the accessible width, height and depth of the cabinet space without moving or dismantling the appliance. Photograph the model label, front and surrounding area. The visible outer frame does not reveal the actual cutout size; ask an installer to check concealed openings or connections rather than pulling out or dismantling the old appliance yourself.

Provide the old and proposed new model numbers, site photos, measurements, building and floor details, and whether the old appliance needs removal and collection. Confirm which delivery, dismantling, collection and installation items are included, and whether cabinet changes, connection parts or additional carrying cost extra. The confirmed quote determines the scope and charges.

Ask the management office about delivery hours, unloading locations, booking requirements and lift arrangements. Tell the showroom your building, floor and any stairs, and provide measurements or photos of doorways, corridors and lifts. Confirm the route for bringing in the new appliance and taking away the old one.

Compare the mounting style, height and depth, overhead cabinet space, duct outlet position and size, and the required distance above the hob. Share photos of the existing hood, cabinet underside and visible ducting so the showroom can check the new model requirements and any changes needed. Matching width alone does not establish a fit.

Confirm whether the current hob uses town gas, LPG or electricity, and provide its full model number and any original cutout specifications available. The new hob surface dimensions are not the required cutout dimensions. Check worktop thickness, space below the hob and ventilation requirements against the specifications, and ask an installer to confirm the connections.

Capacity and front-panel size do not establish installation fit. Check the cabinet width, height and depth, ventilation requirements and clearance for the open door against the new model specifications. Share the old oven model number and cabinet photos, and ask an installer to confirm the electrical supply and any cabinet changes needed.

Alongside width and height, compare the total depth including the door and protruding parts, space for hoses behind the machine, and clearance to open the door or lid fully. Share photos of the location and water connections. Confirm installation requirements before ordering if the machine will sit under a worktop, inside a cabinet or beneath a stacked dryer.

Allow the ventilation clearance specified for the new model, and check the hinge side, nearby walls and whether the door opens far enough to pull out the drawers. Measure doorways, corridors and lifts along the delivery route, and share these details with the showroom to confirm carrying arrangements before ordering.