[Important Notice] Beware of Fraudulent Calls Impersonating BBE Staff

Posted System 02/01/2026 0 Comment(s)

BBE has recently received customer inquiries regarding phone calls from individuals claiming to be our staff members, stating that appliances purchased by customers require "urgent part replacement," "complimentary service upgrade," or citing "product defects" that necessitate on-site collection.

BBE's Official Statement

BBE currently has no product recalls due to any defects. Our standard after-sales services are arranged upon customer initiation or followed up after customer appointments.

For any product issues or service needs, we will only respond via the contact methods provided by customers, and will never request customers to provide credit card numbers, bank account details, or make transfers over the phone.

Official BBE Contact Channels

Please recognize BBE's official contact methods:

What to Do If You Receive Suspicious Calls

  • Stay alert and terminate the call immediately—do not follow the caller's instructions
  • Never disclose personal information, credit card details, bank account information, or any passwords
  • Note down the caller's number and conversation details
  • Contact BBE's official customer service directly to verify the authenticity of the call
  • If you have already provided information or transferred money, report to the Police immediately and contact your bank
  • Anti-Scam Helpline: 18222

BBE is committed to providing customers with a trustworthy shopping and after-sales service experience. If you have any doubts about any calls received, please feel free to contact us through the official channels above for verification.

Thank you for your trust and support!

BBE
January 2026

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